Important > Calendar Event Discussion
Signing in Washington D.C. (McLean, VA) on 8/1
Stiletto:
--- Quote from: Myyrdn Eopia on July 26, 2011, 08:50:44 AM ---Interesting. B&N.com is now showing GS as available on August 4th instead of today. Weird.
--- End quote ---
Maybe they ran out of copies...?
habu987:
--- Quote from: Myyrdn Eopia on July 26, 2011, 08:50:44 AM ---Interesting. B&N.com is now showing GS as available on August 4th instead of today. Weird.
--- End quote ---
Uh, yeah, that's not cool. I had preordered two copies to take to the signing, and when I look at my account, it still shows them with an expected ship date of today...but if I look at the book's listing itself, it says the 4th.
If it doesn't ship today, looks like I'll be canceling the order and going to buy it in person. Seriously, how hard is it to have the book when it's supposed to be available, especially for preorders?
Myyrdn Eopia:
Looks like I'll be making another phone call.
Myyrdn Eopia:
Okay, the guy I talked to said that there's nothing they can do about it, the site is "correct" for the site. He recommended calling the 800 number and attempting to get a refund, then picking up the book in-store so you have the receipt for the signing.
Making another phone call.
Myyrdn Eopia:
And as with anything customer service, one phone call turned into three. And the rudeness. Ugh.
[Repeating for linking purposes]
Barnes and Noble has moved the online availability date of GS from the release date (today) to August 4th. Why, I don't know. I couldn't get an answer, straight or otherwise, to that. I called the B&N store where the signing will be held, and the sales rep told me that the site was "correct" for the site, but that the stores were physically releasing the book today. He said that my best option would be to call Customer Service and *attempt* to cancel the order, and then just pick up a copy on the signing date. So, after about three phone calls, I finally got through to a Customer Service rep, and am attempting to cancel my online order. It's not a guaranteed thing, though, so keep that in mind.
Basically, if you ordered a copy of GS from Barnes and Noble, double check your order. Make sure that you're getting the book when you specified, instead of sometime next week. If you aren't able to cancel your order, remember you can always go to the signing, pick up another copy, and then once your pre-ordered book comes in, take one or the other back to a B&N store with the receipt from the signing to get a refund.
The moral of this story is: Garrett doesn't like Barnes and Noble, and this is an example of why.
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